TERMS AND CONDITIONS:
​RAPS ANIMAL HOSPITAL 2024 COMMUNITY PROMOTIONS
Last Revised: September 2024

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Free Gift Card Terms & Conditions
If you purchased a gift card please go to these Terms & Conditions.

The RAPS Animal GIFT CARD Hospital Program (“RAPS Program” or “reward(s)”) is a rewards program that is operated by the Regional Animal Protection Society (“RAPS” “us” or “we”). The rewards program operates only through participating Regional Animal Protection Society locations specific and restricted to the in-house medical services provided exclusively at the RAPS Animal Hospital (www.rapsanimalhospital.com). In using the RAPS Program, You (referenced herein as “You” the “cardholder” or the “member”) are agreeing to these terms and conditions set out herein (the “terms”).​

We reserve the right in our sole discretion to modify these terms, or any part thereof, at any time by posting the same online at the following address  https://www.rapsanimalhospital.com/gift-card-program-terms.html. 

BASIC TERMS:
1.  $50 & $100 Free Gift Card Program ​
$50 or $100 free gift card (a “gift card” or “reward card” or “bonus card”) are provided exclusively by RAPS for the RAPS Animal Hospital.

Free Gift cards have no real cash value and therefore are NOT REFUNDABLE OR EXCHANGEABLE under any circumstances.

There are no returns or exchanges on services or materials after using a gift card.

2.  Registering a Gift Card
Unless you are already a registered client of RAPS, in order to use a gift card or take advantage of the benefits associated with the card, You must in fill the form at https://www.rapsanimalhospital.com/2022-gift-card.html​ and provide information on Your pet, number of pets and contact information. You will then receive an electronic gift card. You must then register your eGift card and accept the ACKROO terms and conditions.

3.  Gift Card Expiration
Gift cards are only valid for use at the RAPS Animal Hospital.

Gift cards are only valid for use at the RAPS Animal Hospital. Gift card(s) expire on December 31st of the year it was issued. 
The gift card has no cash value and is not refundable for cash under any circumstances. 

You may view the remaining balance and additional cardholder benefits applicable to a gift card online by visiting ​https://rapsanimalhospital.ackroo.net/en/balances.

4.  Terminating Gift Card Benefits
Gift Card Cardholder benefits may be changed or terminated by us at any time by updating this Terms and Conditions page. RAPS reserves the right at its sole discretion to determine what bonuses, discounts and rewards form part of the gift cardholder benefits and these rewards may be changed by us at any time without notice to You by updating the bonus page, accessible at www.rapsanimalhospital.com/vip-members.html.

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Cardholder Terms and Conditions:
1.  There are no returns or exchanges on services or materials purchased using a gift card or additional cardholder benefits and all services paid for by a gift card are final.

2.  Customers wishing to obtain a gift card must have registered on line prior to their appointment and received their electronic gift card. It is Your responsibility to register and activate your gift card prior to your appointment. Customers wishing to redeem a gift card or take advantage of the additional cardholder benefits are required to present their gift card upon check-in and before the final transaction payment is taken at the point of sale. Gift cards cannot be redeemed after a cash transaction has taken place in lieu of the cash transaction.

​3.  RAPS, at its sole discretion, and in RAPS' best judgement, may refuse to accept You as a client of or refuse to offer You services at the RAPS Animal Hospital or revoke Your cards or any cardholder privileges without any liability to RAPS. The reasons we may do so include, but are not limited to:

a. Your violation of these terms or any additional rules or terms applicable to our services or the cards, including those set out on our website;
b. refusing to sign any necessary forms or grant permissions required by us to provide treatment to Your pet;
c. fraud or misrepresentation in Your dealings with us; or
d. inappropriate behavior (as determined by us) towards our staff or other clients

4.   NO CASH VALUE: gift cards have no cash value. The gift cards can only be redeemed at RAPS Animal Hospital, are in electronic format, must be registered online and can only be used for in-house services as defined below and cannot be used for any other purpose(s)

5.  Gift cards are non-transferable, and only the party that has registered the gift card may use the same. Gift cards may only be used by the party registering the corresponding gift card as a result of which the bonus card was issued. We reserve the right to ask for identification to confirm the identity of the user of the gift card at the time the gift card is used.

6.  As the cardholder, You agree to have all Your animal's medical files assigned to the RAPS Animal Hospital and confirm You are a legal agent of the pet(s) in Your care. You certify that You are over 19 years of age and that You have the authorization to treat the pet in Your care. 

​7.  Notwithstanding any term in the contrary in these terms, a card or any additional cardholder benefits may not be used to purchase or receive discounts on the following:

a.  ​Any external charges incurred by RAPS Animal Hospital from outside suppliers (examples such as tests that are unavailable at the RAPS Animal Hospital or external specialists);
b.  Any products or materials of any kind available to the public (such as pharmaceuticals, pet foods, medications, and other products prescribed or advised for Your pet);
c.  Grooming services;
d.  Towards RAPS’ interest free payment plans made available by RAPS.
e.  Elective services requiring payment by RAPS to third parties (example: external blood analysis, external x-ray reviews, external ultrasound specialists or other external medical consulting specialists);f. Any outside services provided to you that RAPS has to pay for in servicing your 

and we, acting reasonably, may from time to time amend list of services or products that may not be redeemed using Your reward card by updating these terms or posting notice of such changes on the bonus page, accessible at www.rapsanimalhospital.com/vip-members.html

8.  You agree to inform RAPS immediately of any unauthorized use of Your cardholder benefits that comes to Your attention. We may suspend or terminate Your cardholder benefits account if it appears to us that You are, or Your account, has been used, in breach of these terms or by a party not authorized to use the card (including by providing false registration details or other misuses of the cardholder benefits program). 

9.  All cardholder members who have registered for a gift card must provide personal information as requested in the enrollment form and as otherwise requested by us. You agree that RAPS may communicate with You via all contact information submitted by You on registration regarding treatment of Your pet. Any information You submit to us is subject to our privacy policy, available here: https://www.rapsanimalhospital.com/privacy-policy.html.

10. Cardholders must keep their registration details current and advise RAPS of any change in their registration details, including their contact information or email address or telephone number to keep their benefits effective. We shall not be held liable for misdirected communication such as mail, telephone or email communications, or any consequences resulting from a cardholder not keeping their registration details current in accordance with this section.

11. Cardholder benefits are strictly for use at the RAPS Animal Hospital and cannot be used for any reason at the RAPS Cat Sanctuary, RAPS Thrift Stores, RAPS’ MyVetStore or for any transaction outside the RAPS Animal Hospital. 

12. Before using a card to purchase our products or services You must agree to sign all RAPS’ necessary admission and consent forms required by us as part of our client intake process. These forms cannot be altered by You in any way.

13. You agree to follow all the rules and regulations for proper conduct at the RAPS Animal Hospital. This includes proper animal conduct where dogs must be leashed, loud or aggressive dogs must be muzzled, and cats must be caged. You are solely responsible for the behaviours and actions of Your animals while under Your supervision in the reception area, the waiting rooms and common areas. You also agree that You will not attempt to interfere or hamper, in any way, with the proper operations of the RAPS Animal Hospital and be respectful at all times to RAPS Animal Hospital staff and volunteers.

14. With Your permission and approval, You recognize and agree that RAPS sometimes takes video or pictures of Hospital guests and procedures on animals for educational purposes and to demonstrate the capabilities of the RAPS Animal Hospital and to garner good will from the public. The RAPS Hospital premises are under twenty-four video, audio and recording surveillance. By signing the admission agreement, Clients authorize any images or video footage taken of themselves and their animal(s), in whole or in part, individually or in conjunction with other images and video footage, to be displayed by RAPS on all of RAPS’ official channels, in the hospital and to be used for media purposes including promotional presentations and marketing campaigns, including social media sites, media sites, print and electronic mediums without any further authorization from the Client beyond the signed admission agreement. RAPS will use the information without identifying Clients or animals unless provided consent by the Client to do so. The Client agrees that all captured video and recordings can and will be used, at RAPS’ sole discretion, in any conflict resolution or legal proceedings related to their hospital visit. The Client waives rights to privacy and compensation, which they may have in connection with such use of their likeness, including rights to written copy that may or will be created in connection with video production, editing and promotion therewith. The Client agrees that RAPS may use these images or video files to promote hospital procedures, practices and to inform the public about RAPS and the RAPS Animal Hospital. Please contact [email protected] if you have any questions.

15. Unless otherwise permitted by us, only individuals may become cardholders of the program (corporations, businesses, or partnerships cannot become a cardholder nor anyone other than an individual). 

16. Technical issues, including problems communicating with our servers or those of third-party service providers, may render Your cards temporarily unusable, and You agree that we will not be liable to You for Your temporary failure to use the cards as a result of such technical issues..

17. The balance of a card or the additional cardholder benefits may not under any circumstances be exchanged for cash (other than pursuant to a refund under these terms) and have no cash value.

No cardholder may at any time have more than five (5) active gift cards at one time, and we reserve the right to refuse to register additional gift cards in the name of any individual

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RAPS VIP Membership
25% Off In-house Services 

This offer extends to in-hospital services only.
Conditions:

1. To receive the benefits in 2024, you must complete registration for your VIP Card no later than 5 p.m. (PDT) on September 30, 2024.
2. RAPS, at its sole discretion, and in RAPS’ best judgement, may refuse to accept you as a member for these benefits.
3. RAPS reserves the right, at its sole discretion, to refuse any person services at the RAPS Animal Hospital.
4. RAPS reserves the right, at its sole discretion, to revoke VIP privileges, without liability, to any person. 

TERMS & CONDITIONS:
​As a VIP member of the RAPS Animal Hospital, you have read and agree to the following Terms & Conditions:

1. The following refers to the RAPS Animal Hospital VIP membership: “VIP”, “member” or “VIP member”
2. “YOU, “You”, “you” refers to the VIP member.
3. “benefits” refers to receiving twenty-five percent (25%) off each invoice at the RAPS Animal Hospital for internal in-house services as defined below.
4. The benefits are strictly for internal in-house RAPS services only. Benefits do not apply towards medications, foods pet supplies. RAPS reserves the right at its sole discretion to determine what services are included or excluded as part of the benefits. 
   1. Example of inclusions for the benefits: 
      1. RAPS’ own DVM and other staff time charged in providing care to your animal. 
      2. Diagnostics conducted solely in the RAPS Animal Hospital without requiring additional cost of assistance from outside vendors or suppliers 
      3. On a case-by-case basis based on the cost RAPS must incur in the treatment of your pet. 
      4. Inclusion of what benefits shall be added or deleted from the VIP member services are the sole discretion of RAPS.
   2. Example of exclusions of the benefits are: 
      1. Any external charges incurred by RAPS Animal Hospital from outside suppliers are not included (examples such as tests that are unavailable at the RAPS Animal Hospital, external specialists brought in such as ultrasound specialists or outside diagnostics RAPS must send out for review). 
      2. Any products or materials (such as pharmaceuticals, pet foods, medications and other products prescribed or advised for your pet). 
      3. Grooming services. 
      4. Elective services requiring payment by RAPS to third parties (example: external blood analysis, external x-ray reviews, external ultrasound DVM, external surgical DVM brought in or other external medical consulting DVMs, specialists or services). 
5. You agree to have assigned all your animal's medical files to the RAPS Animal Hospital and are a legal agent of the pet(s) in your care. You certify that you are over 18 years of age, and that you have authorization to treat the pet in your care. 
6. VIP membership benefit is a privilege, not a right, provided by RAPS to individuals on a case-by-case basis at the sole discretion of RAPS. RAPS may change the rules for membership or the benefits of membership at any time, without liability to you, with fifteen 15 days prior notice to you and at the sole discretion of RAPS. 
7. VIP membership is subject to the rules listed on the RAPS website and it is your sole responsibility to read these rules and abide by its regulations.
8. Upon becoming a VIP member, you will be given a specific account number. You agree that this VIP membership privilege will only be used by you for animals that are legally your responsibility. You agree not to share your VIP membership with anyone and will restrict all use of the VIP membership for your own personal use. You agree that any abrogation of these rules or misuse of the VIP membership are grounds for expulsion from the benefit program without refund and, at RAPS' sole discretion, expulsion from any and all benefits offered by RAPS at the RAPS Animal Hospital. 
9. You must tell us immediately of any unauthorized use of your VIP benefits that comes to your attention. We may suspend or terminate your benefits account if it appears to us that you are, or your account, has been used, in breach of these terms (including by providing false registration details or other misuse of the VIP membership benefits program). 
10. You agree that you will not attempt to interfere or hamper, in any way, with the proper operations of the RAPS Animal Hospital. 
11. Membership in RAPS Animal Hospital VIP program is open to all residents of Canada who are 18 years of age or older. 
12. VIP discounts of 25% off cannot be combined with any other discount offer. In other words, the VIP 25% discount cannot be added to a 50% off dental discount, for a total of 75% off discount. YOU can choose either the VIP 25% off discount or the 50% off discount for the service.
13. Only one membership is available per customer. Membership is not transferable. 
14. All VIP members must provide personal information as requested in the enrollment form. You agree that RAPS may communicate with you via all available online and offline communication tools, including via the postal system, email and via social media. 
15. VIP members must advise RAPS of any change in their contact information or email address or telephone number to keep their VIP benefits effective.
16. Benefits for the RAPS VIP membership are applicable ONLY at the RAPS Animal Hospital. VIP membership is not valid for any other services provided by RAPS (example: discounts on adoption fees, discounts at the RAPS Thrift store, discounts at the RAPS Cat Sanctuary, discounts for RAPS paraphernalia items or discounts for any RAPS events).
17. VIP member cards and the VIP member numbers are for RAPS' references only and will not be shared or distributed to a third party.
18. RAPS VIP membership has no monetary value and cannot be traded in for any value outside the benefits offered by RAPS.
19. YOUR RAPS VIP membership card must be presented at time of purchase to receive special member savings. Savings and special sales for VIP members will be announced through one or any or all of the following means of communication: Direct mail, online, email, text messages, posting on the RAPS Animal Hospital website or other means determined at RAPS’ sole discretion. It is the duty of the RAPS VIP member to locate RAPS VIP special offers.
20. Subject to applicable laws, RAPS may, at our discretion, cancel, modify, restrict, extend or terminate the RAPS VIP program at any time without prior notice and without liability to RAPS by YOU.
21. In case of suspected fraud, misrepresentation, abuse, or violation of the rules, RAPS reserves the sole discretion and right to take appropriate administrative and/or legal action, including the termination of YOUR VIP member program participation.
22. By entering your mailing address and/or e-mail address and/or phone number and/or cell phone number on the enrollment form, you agree to receive emails, text messages (standard message and data rates may apply), or similar electronic account messages about events and promotions from RAPS. You can withdraw your consent at any time and relinquish your VIP membership by calling, mailing or e-mailing the RAPS Animal Hospital and fully understand that no refund of the VIP membership cost will be provided to You.
23. The RAPS VIP membership program is subject to all applicable laws and regulations and is void where prohibited by law.
24. All interpretations of RAPS VIP membership program terms and conditions shall be at afforded in the best interest of RAPS. 
25. RAPS' failure to exercise or enforce any right or provision of these rules shall not constitute a waiver of such right or provision.
26. RAPS is not responsible for lost or stolen VIP membership cards.
27. To enjoy the benefits of a RAPS VIP membership discount, VIP members must be present at time of purchase, must identify yourself as a VIP member at time of check-in at the RAPS Animal Hospital and agree that VIP membership benefits cannot be used in conjunction with any other discount or benefit offer.
28. VIP membership privileges will not be retroactively applied to any outstanding or previous bills by You.
29. EXPIRATION OF BENEFITS - RAPS VIP membership is only valid until December 31st of each year regardless of when the VIP membership was purchased. Example: A VIP membership purchased on December 27th, 2024 expires on December 31st, 2024. A membership purchased on January 3rd, 2024 expires on December 31st 2024. Your VIP membership privileges expire on December 31st of each year.
30. You agree this is a privilege provided to You by RAPS and not a right and therefore the privilege can be revoked by RAPS at any time, for any reason, at the sole discretion of RAPS, without any liability to You. You agree that there are no financial damages to you whatsoever for the cancellation of your VIP privileges.
31. You agree to follow all the rules and regulations for proper conduct at the RAPS Animal Hospital. This includes proper animal conduct where dogs must be leashed, loud or aggressive dogs must be muzzled and cats must be caged. You are solely responsible for the behaviours and actions of your animals while under your supervision on RAPS’ premises including, but not limited to the RAPS reception area, the waiting rooms and common areas.
32. Audio and Video Surveillance. You agree and consent that all public areas and exam rooms of RAPS Animal Hospital are under audio and video surveillance at all times and that the footage from the audio and video surveillance may be used at RAPS' sole discretion for training or educational purposes and for legal and liability verification purposes at the sole discretion of RAPS. You agree that there are no privacy expectations by you both by audible or video representation for any interactions that occur at the RAPS Animal Hospital.
33. Communications. You agree to provide express consent for RAPS to contact You by phone, cell, text, email, via social media or any other available electronic medium, or by fax.
34. Indemnity. You hereby release, holds harmless, and forever discharges RAPS and any distributor or other licensee of RAPS, and each of their respective parent, subsidiary and affiliated companies, and each of their respective officers, directors, agents, representatives and employees (the “Released Parties”), from any and all claims, actions, damages, losses, liabilities, costs, expenses, injuries or causes of action whatsoever that in any way are caused by, arise out of or result from this Agreement, on any legal theory whatsoever (including, but not limited to, personal injury, rights of privacy and publicity, defamation, or false light), regardless of whether caused by the negligence or willful misconduct of the Released Parties (collectively, the "Released Claims"). You will defend, indemnify and hold the Released Parties harmless from any and all such claims, actions, damages, losses, liabilities, costs, expenses, injuries or causes of action, as well as all those that in any way are caused by, arise out of or result from any breach or alleged breach by You of any of the representations or warranties made by You in this Agreement.
35. Remedies for Breach. It is understood that a breach of any of the covenants or provisions contained in this Agreement may cause RAPS to suffer loss or damage that could not be adequately compensated by monetary award or damages, and that, in addition to claiming damages or indemnity in respect thereof. RAPS will be entitled as a matter of right to seek an injunction or other equitable relief to prevent or cure any breach or threatened breach of this Agreement or to enforce specifically the terms and provisions hereof, and You agree RAPS will suffer irreparable harm as a result of a breach of any of the covenants or provisions contained herein, and You consent to any preliminary or ex parte applications for such relief to any court of competent jurisdiction. Further, such right will be cumulative and be in addition to any other remedies which may be available to RAPS.
36. Notices. Any notices to be given by either party to the other will be sufficiently given if delivered personally or transmitted by facsimile or if sent by registered mail, postage prepaid, to the parties at their respective addresses first written above, or to any other addresses as the parties may notify to the other from time to time in writing. This notice will be deemed to have been given at the time of delivery, if delivered in person or transmitted by facsimile. or within three business days from the date of posting if mailed from Richmond, British Columbia.
37. Governing Law. This Agreement will be governed by and construed in accordance with the laws of the Province of British Columbia and the laws of Canada applicable therein, and the parties attorn to the exclusive jurisdiction of the courts of the Province of British Columbia and no other courts.
38. Severability. If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, it will be deemed not to affect or impair the validity of the remaining provisions hereof. For the purposes of this section, "provision" means any severable section, sentence, phrase or word which least alters the intent of the parties to this Agreement.
39. Modifications and Waivers. No modification or waiver of any of the provisions of this Agreement will be effective unless in writing and signed by the party consenting to the modification or waiver. No failure or delay by any party in exercising any right, power or privilege under this Agreement will operate as a waiver thereof, nor will any single or partial exercise of any right, power, or privilege hereunder.
40. Voluntary Acceptance. You acknowledge and agree that that this Agreement is executed and accepted by You voluntarily for the purpose of making a full, final and irrevocable settlement for the purchase of the VIP membership services provided hereunder to You.
41. Perpetuity. Notwithstanding anything to the contrary in this Agreement, the obligations of the parties set forth in this Agreement shall be subject to each returning visit by You to the RAPS Animal Hospital and remain in effect without limitation as to time until You informs the RAPS Animal Hospital in writing at [email protected] that You are no longer a client of the RAPS Animal Hospital.
42. CHANGES. RAPS reserves the right to revise or change the RAPS VIP membership program or membership rules at any time and without notice to you by posting updated text on the RAPS Animal Hospital website at www.rapsaniamlhospital.com. You are responsible for periodically visiting this site to view any changes. By your continued participation in the RAPS VIP membership program, You are hereby deemed to accept any changes or updates to the RAPS VIP membership program. ​​

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Surgery Terms & Conditions

​Terms and Conditions for surgery special:

1. The discount benefits are strictly for internal RAPS services only. RAPS reserves the right at its sole discretion to determine what services are included or excluded as part of the benefits.
   • A. Example of inclusions:
     1. i. Veterinarian and other staff time charged in providing care to your animal
     2. ii. Diagnostics conducted solely in the RAPS Animal Hospital without requiring additional cost of assistance from outside vendors or suppliers
     3. iii. On a case-by-case basis based on the cost RAPS must incur in the treatment of your pet
   1. B. Example of benefits exclusions are:
      1. i. Any external charges incurred by RAPS Animal Hospital from outside suppliers are not included (examples such as tests that are unavailable at the RAPS Animal Hospital, external specialists or outside diagnostics)
      2. ii. Any products or materials (such as pharmaceuticals, pet foods, medications and other products prescribed or advised for your pet)
      3. iii. Grooming services
      4. iii. Elective services requiring payment by RAPS to third parties (example: external blood analysis or consulting specialists)
2. You agree to have assigned all your animal’s medical files to the RAPS Animal Hospital and are a legal agent of the pet(s) in your care. You certify that you are over 18 years of age, and that you have authorization to treat the pet in your care.
3. Discount benefit is a privilege, not a right, provided by RAPS to individuals on a case-by-case basis at the sole discretion of RAPS. RAPS may change the rules for the discount or the benefits at any time, without liability to you, without prior notice, at the sole discretion of RAPS.
4. Discounts are subject to the rules listed on the RAPS website, a copy of which will be provided to you at registration. 
5. You agree that you will not attempt to interfere or hamper, in any way, with the proper operations of the RAPS Animal Hospital.
6. All clients must provide personal information as requested in the client forms. You agree that RAPS may communicate with you via all available online and offline communication tools, including via the postal system, email and via social media.
7. Clients must advise RAPS of any change in their contact information or email address or telephone number to keep their discount benefits effective.
8. Discount benefits have no monetary value.
9. Subject to applicable laws, RAPS may, at our discretion, cancel, modify, restrict, extend or terminate the discount program at any time without prior notice.
10. In case of suspected fraud, misrepresentation, abuse, or violation of the rules, we reserve the sole discretion and right to take appropriate administrative and/or legal action, including the termination of your RAPS client and discount participation.
11. By entering your mailing address and/or e-mail address and/or phone number and/or cell phone number on the enrollment form, you agree to receive emails, text messages (standard message and data rates may apply), or similar electronic account messages about events and promotions from RAPS. You can withdraw your consent at any time and relinquish your client status by calling, mailing or e-mailing the RAPS Animal Hospital.
12. RAPS discounts and benefit programs are subject to all applicable laws and regulations and is void where prohibited by law.
13. All interpretations of discount program terms and conditions shall be at RAPS’ sole discretion.
14. RAPS’ failure to exercise or enforce any right or provision of these rules shall not constitute a waiver of such right or provision.
15. You agree that enrollment as a RAPS client program provides RAPS permission to inform you of offers, promotions or services. Your enrollment information may be combined with other information that you submit online or offline to RAPS.
16. You agree to follow all the rules and regulations for proper conduct at the RAPS Animal Hospital. This includes proper animal conduct where dogs must be leashed, cats must be caged, where you are solely responsible for the behaviours and actions of your animals while under your supervision in the reception area, the waiting rooms and common areas.
17. You agree and consent that all public areas and exam rooms of RAPS Animal Hospital are under audio and video surveillance at all times and that the footage from the audio and video surveillance may be used at RAPS’ sole discretion for training or educational purposes and for legal and liability verification purposes at the sole discretion of RAPS. You agree that there are no privacy expectations by you both by audible or video representation for any interactions that occur at the RAPS Animal Hospital.
18. Media Waiver. RAPS sometimes takes video or pictures of Hospital guests and procedures on animals for educational purposes and to demonstrate the capabilities of the RAPS Animal Hospital and to garner good will from the public. By signing this agreement, you hereby authorize any images or video footage taken of yourself or your animal(s), in whole or in part, individually or in conjunction with other images and video footage, to be displayed by RAPS on all of RAPS’ official channels, in the hospital and to be used for media purposes including promotional presentations and marketing campaigns, including social media sites, media sites, print and electronic mediums. You waive rights to privacy and compensation, which you may have in connection with such use of your name and likeness, including rights to be written copy that may be created in connection with video production, editing and promotion therewith. You agree that RAPS may use these images or video files to promote hospital procedures, practices and to inform the public about RAPS and the RAPS Animal Hospital.
    ​Communications: I provide express consent for RAPS to contact me by phone, cell, text, email, social media or fax.
19. Indemnity.  Without limitation and in addition to any rights of RAPS against the client arising by reason of any breach of this Agreement, the client will be liable to RAPS (except for negligence on RAPS’ part) for all losses, costs (including legal costs), damages and expenses that RAPS may suffer, sustain, pay or incur; and in addition will indemnify RAPS against all actions, proceedings, claims, demands, losses, costs (including legal costs).
20. Remedies for Breach.  It is understood that a breach of any of the covenants or provisions contained in this Agreement may cause RAPS to suffer loss or damage that could not be adequately compensated by monetary award or damages, and that, in addition to claiming damages or indemnity in respect thereof, RAPS will be entitled as a matter of right to seek an injunction or other equitable relief to prevent or cure any breach or threatened breach of this Agreement or to enforce specifically the terms and provisions hereof, and the client agrees RAPS will suffer irreparable harm as a result of a breach of any of the covenants or provisions contained herein, and the client consents to any preliminary or ex parte applications for such relief to any court of competent jurisdiction. Further, such right will be cumulative and be in addition to any other remedies which may be available to RAPS.
21. Notices.  Any notices to be given by either party to the other will be sufficiently given if delivered personally or transmitted by facsimile or if sent by registered mail, postage prepaid, to the parties at their respective addresses first written above, or to any other addresses as the parties may notify to the other from time to time in writing.  This notice will be deemed to have been given at the time of delivery, if delivered in person or transmitted by facsimile, or within three business days from the date of posting if mailed from Richmond, British Columbia.
22. Governing Law. This Agreement will be governed by and construed in accordance with the laws of the Province of British Columbia and the laws of Canada applicable therein, and the parties attorn to the exclusive jurisdiction of the courts of the Province of British Columbia and no other courts.
23. Severability. If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, it will be deemed not to affect or impair the validity of the remaining provisions hereof. For the purposes of this section, “provision” means any severable section, sentence, phrase or word which least alters the intent of the parties to this Agreement.
24. Modifications and Waivers.  No modification or waiver of any of the provisions of this Agreement will be effective unless in writing and signed by the party consenting to the modification or waiver.  No failure or delay by any party in exercising any right, power or privilege under this Agreement will operate as a waiver thereof, nor will any single or partial exercise of any right, power, or privilege hereunder.
25. Counterparts.  This Agreement may be executed in counterparts that together will be deemed to constitute one valid and binding agreement, and delivery of the counterparts may be effected by means of facsimile or email transmission with the same effect as if original copies had been delivered.
26. Perpetuity. Notwithstanding anything to the contrary in this Agreement, the obligations of the parties set forth in this Agreement shall be subject to each returning visit by the client to the RAPS Animal Hospital and remain in effect without limitation as to time until the client informs the RAPS Animal Hospital in writing at [email protected] that they are no longer a client of the RAPS Animal Hospital.
27. CHANGES.  RAPS reserves the right to revise or change the RAPS programs or membership rules at any time and without notice to you by posting updated text on the RAPS Animal Hospital website at www.rapsaniamlhospital.com. You are responsible for periodically visiting this site to view any changes. By your continued participation in the RAPS discount and client programs, you are hereby deemed to accept any changes or updates to the programs. ​

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RAPS Animal Hospital Financial Subsidized Programs

The RAPS Animal Hospital is a unique not-for-profit veterinary clinic model that helps animals and their people. The RAPS mission is to save as many animals as possible by reducing surrenders, and by helping abandoned, stray and feral animals find forever homes.

RAPS assists animals and their people. What does this mean? Most animals in our communities reside with their human families. We recognize that helping people care for their animals reduces surrenders, abandonment and the “economic euthanization” of animals. Our goal is to help animals by helping their people also. 

Animals are surrendered for many reasons, but the largest number of animals surrendered or abandoned are a result of owners being unable to afford veterinary healthcare. The cost of veterinary care, which has increased due to inflation but also because of the advent of medical technologies and diagnostics previously limited to human healthcare, has made animal healthcare financially unattainable in too many instances.

Economic euthanasia is a sad reality of veterinary medicine and animal rescue agencies. It occurs primarily on two fronts: Institutional economic euthanasia, in which animal-serving organizations make life-and-death choices based on organizational resources, and individual economic euthanasia, in which pet guardians make the choice to euthanize based on costs of veterinary care.

Expenses associated with animal companionship vary significantly by species and breed. Cats, on average, do not cost as much to care for as dogs. Smaller dogs, on average, do not incur as many expenses as larger dogs. Larger dogs eat more, of course, which is a daily expense, and many large breeds experience health issues that are less likely to affect smaller dogs, such as hip dysplasia, cancer and other impacts caused by body size and weight. Genetic health issues that affect particular breeds can lead to greater veterinary expenses. Veterinary expenses also tend to be higher, on average, for larger dogs. For example, the amount of anesthesia alone required for a large dog undergoing a procedure can be exponentially greater than that required for the smallest breed of dog.

The emotional commitment to saving an animal’s life – a natural extension of the perception of a pet as a member of the family – comes into conflict with a household’s financial limitations. That is, pet guardians who are emotionally committed to extraordinary efforts to save the life of their pet are conversely encumbered by financial limitations. 

The nature of veterinary care has changed significantly in recent years and decades, both because of advances in veterinary science, including the expansion to animal healthcare of treatments and interventions previously limited to human healthcare, and also by social norms. Coinciding with the medical advances in veterinary science has been the changing conception of our relationship with pets. As people have transitioned from viewing pets as property (or “chattel”) and begun considering them as companion animals who are part of the family (reflected in the changing terminology from “pets” to “companion animals” or, less formally, “fur babies,” or similar), economic considerations have altered accordingly. In decades past, a dog with cancer would have been euthanized when the disease progressed to a certain level. Now, we provide full diagnostics for animals, similar to what we provide humans – blood work, ECG, ultrasound and X-rays to name a few. These are expensive procedures.
RAPS understands that veterinary care is expensive – that is why we opened the RAPS Animal Hospital.
 
Partnerships & Funding
RAPS charges for veterinary care. Not-for-profit does not mean “free vet care.” It means that 100% of the revenues generated by the RAPS Animal Hospital are reinvested back into programs that assist abandoned, surrendered, stray or feral animals and assisting people who cannot afford veterinary care.

The not-for-profit model opens doors to a range of untapped revenue-generation sources, including philanthropic supports such as foundation grants, tax-receipted contributions for programs such as community spay/neuter clinics or emergency cases funds, and meaningful partnerships with socially responsible corporations, educational facilities and other organizations. These subsidies are funded through social enterprise of RAPS Thrift Stores and the revnues generated at the RAPS Animal Hospital. These partnerships and funding sources allow RAPS to provide partial or fully subsidized care to animal rescue organizations and the public. Since opening in 2018, RAPS has provided more than $3 million worth of subsidized care.

RAPS operates the RAPS Animal Hospital as a social enterprise (a business run by a charity), generating revenues that are reinvested back into the community as a public good. None of these funding opportunities or partnerships are available to for-profit veterinary clinics. As an example, new and expensive state-of-the-art diagnostic equipment, such as in-house blood and urine analysis, as well as dental and full-body X-ray and ultrasound machines, have been donated to the RAPS Animal Hospital, as was the 6,000 square feet of space that houses the hospital facility.
 
Charging for Veterinary Care
Veterinarian care in Canada is the same as private healthcare (unlike the Canada healthcare system, which is universal and paid for by government). Canadians are not used to seeing medical bills after visiting the hospital and therefore are unaware of treatments cost. RAPS Animal Hospital is not subsidized by government grants. 

As a social enterprise, RAPS charges for veterinary care. Like any other business, RAPS must pay for staffing and general operations (employees, phones, electrical, supplies, etc.) to keep the hospital operational. RAPS, similar to all other veterinary clinics, must attract the brightest and most experienced veterinarians, vet techs and support staff in a highly competitive industry where staff are in desperately short supply. It costs a lot of money to run the RAPS Animal Hospital.

Therefore, like any other business, RAPS charges for services. RAPS asks the public to make the RAPS Animal Hospital their first choice in veterinary care, knowing that 100% of revenues generated are reinvested back into RAPS to save the lives of more animals and to help more people. You have a choice where to spend your money, knowing it will do the most amount of good. Examples of where the money is invested include assisting the homeless, shelters for victims of domestic violence, people in subsidized housing, seniors, animal rescue organizations and people experiencing financial hardship (to name a few).

The Goals of RAPS Animal Hospital
The goal of the RAPS Animal Hospital is to provide veterinary care to the paying public, which in turn subsidizes treatment for those in need and for the thousands of animals RAPS cares for each year. The patronage and support of the paying public saves and improves the lives of many more animals. As an example, RAPS operates Canada’s largest cat sanctuary, home to hundreds of cats. It can cost upwards of $400,000 a year to provide medical care for these cats. By being a client of RAPS Animal Hospital, your fees go towards saving the lives of these cats. Your fees also go towards caring for the many dogs in RAPS’ foster program and helping other animal rescue groups.

Like any other charity, RAPS receives donations from individual donors, private foundations and corporations, and we have fundraisers to subsidize our hospital operations. 

Together, the staff with the state-of-the-art equipment allows us to provide exceptional healthcare and community support at the RAPS Animal Hospital.

Cat Spay and Neuters
RAPS, as an organization that started out saving feral cats, is committed to assisting with low-cost spay and neuters of cats. You are welcome to apply for a subsidy for this service and RAPS will assist on a first-come-first-served basis and depending on available resources and in-house hospital capacity.

Applying for a RAPS Subsidy
RAPS wants to help as many people as possible, in turn helping as many animals as possible. But our resources are limited. RAPS subsidies under this Subsidized Program Section include Gift Cards, VIP Program, Interest-free Payment Plans and any other free services or discounted services provide by RAPS. 

RAPS has a variety of programs to help the public with veterinary care. RAPS attempts to lessen the expense of veterinary care for our clients by providing financial assistance programs. These include:

Interest Free Payment Plans. 

• RAPS provides interest-free payment plans, which are subsidized by our donors. These plans assist clients in making affordable monthly payments over an extended period of time. Each plan is different based on the individual needs of the client and depending on the overall cost of the treatment.
• Clients are required to pay 50% of the cost upfront, with the remaining 50% eligible for the extended interest-free payment plan.

 
VIP Cards

• Clients in need are provided a VIP card entitling them to 25% off all charges for RAPS’ in-house services. These cards have restricted rights and are provided as a privilege, not as a right. Please see https://www.rapsanimalhospital.com/vip-members.html for conditions.

 
Gift Cards

• Family or friends can purchase gift cards to the RAPS Animal Hospital without the expense of a fundraising platform. These gift cards can be used to help individuals who require assistance. 

Partial or Fully Subsidized Support Care Conditions:

1. RAPS provides mostly subsidized medical care to clients in need. These subsidies generally cover partial expenses although, in extraordinary circumstances, may fully subsidize medical costs. Decisions are made on a case-by-case basis and at the sole discretion of RAPS. Subsidized care provided by RAPS is ONLY for RAPS’ in-house services and not for any outside services or for any treatments at another veterinary hospital.
2. Decisions to provide subsidized care are made only if RAPS has the resources to help at the time the request is made.
3. RAPS uses many criteria to determine who we can help based on:
   1. RAPS’ resources available to help at the time when the request is made.
   2. The cost of the treatment. Limited resources mean less expensive treatments are more likely to be subsidized.
   3. Whether the treatment can be completed at the RAPS Animal Hospital without incurring external costs.
   4. Whether the animal requiring treatment is likely to require additional expensive treatments that the guardian cannot afford. 
   5. The personal financial circumstances of the individual requesting assistance.
   6. The number of requests for assistance RAPS is currently experiencing.
   7. Whether the client has spent funds at a private veterinary clinic before approaching RAPS for subsidized treatment, in which case we ask the client to first request the private veterinary clinic complete the treatment for which they have received at least partial payment. Clients who come to RAPS first, at the beginning of the required treatment, have a better chance of obtaining approval for financial subsidies.
   8. Clients who are respectful and accommodating have a better chance of obtaining RAPS’ assistance. Clients who are rude and demanding are likely to be denied assistance.
   9. RAPS prioritizes who we help first: Animals in RAPS’s care; animals adopted from RAPS; animals in the care of allied animal rescue organizations; clients in shelters for people who are homelessness or experiencing domestic violence; seniors with limited incomes; people in subsidized housing; people with adopted animals; people affected by a debilitating condition (or caring for someone who has a debilitating condition); and people facing difficult financial times through no fault of their own.
4. RAPS, at its sole discretion, and in RAPS’ best judgment, may refuse to accept a recipient for subsidized benefits.
5. RAPS reserves the right, at its sole discretion, to refuse any person services at the RAPS Animal Hospital.
6. RAPS reserves the right, at its sole discretion, to revoke any benefits, even if previously offered, without liability, to any person. 
7. RAPS reserves the right to include or exclude any services or products for subsidy. Examples of exclusions include (but are not limited to):
   1. Any service not provided by a RAPS DVM or staff.
   2. Elective services requiring payment by RAPS to third parties. 
   3. Grooming services. 
   4. Any products or materials (such as pharmaceuticals, pet foods, medications and other products prescribed or advised for your pet). 
   5. Any non-in-house diagnostics.
   6. Any external charges incurred by RAPS Animal Hospital from outside suppliers are not included (example: external blood analysis, external x-ray reviews, visiting DVM external ultrasound specialist, external surgical DVM brought in or other external medical consulting DVMs, specialists or services RAPS has to pay for outside services). 
8. Clients must agree to have assigned all an animal's medical files to the RAPS Animal Hospital, including proof of legal agency of the pet(s). Clients must be over 18 years of age, and have authorization to treat the pet. 
9. Getting subsidized treatment at RAPS is a privilege, not a right, provided by RAPS to individuals on a case-by-case basis at the sole discretion of RAPS. RAPS reserves the right to refuse services.
10. At no time whatsoever under any circumstance shall RAPS provide any client any monies to spend at any other veterinary clinic. 
11. RAPS shall not under any circumstances pay for any procedures at another veterinary clinic.
12. Obtaining subsidized treatment at RAPS is subject to these rules, which are listed on the RAPS website and it is the client’s sole responsibility to read these rules and abide by their regulations.
13. Client agrees not to attempt to interfere or hamper, in any way, the proper operations of the RAPS Animal Hospital. 
14. Any subsidy benefits provided by RAPS are strictly for use and are applicable ONLY at the RAPS Animal Hospital. 
15. In case of suspected fraud, misrepresentation, abuse, or violation of the rules, RAPS reserves the sole discretion and right to take appropriate administrative and/or legal action, including the termination of subsidy and participation as a client of the RAPS Animal Hospital.
16. By personal contact information, client agrees to receive emails, text messages (standard message and data rates may apply), or similar electronic account messages about events and promotions from RAPS. 
17. Client can withdraw consent at any time by calling, mailing or emailing the RAPS Animal Hospital with the understand that no further assistance shall be provided by RAPS.
18. All interpretations of these RAPS Partial or Fully Subsidized Support Care Conditions terms shall be at afforded in the best interest of RAPS. 
19. RAPS' failure to exercise or enforce any right or provision of these rules shall not constitute a waiver of such right or provision.
20. Client agrees to follow all rules and regulations for proper conduct at the RAPS Animal Hospital. This includes proper animal conduct. For example, dogs must be leashed, loud or reactive dogs must be muzzled and cats must be kenneled. Client is solely responsible for the behaviours and actions of animals while under client’s supervision on RAPS’ premises including, but not limited to the RAPS reception area, waiting rooms and common areas.
21. Being a Client of the RAPS Animal Hospital is privilege and not a right. RAPS reserves the right to deny service to any person, especially individuals who are rude, disorderly, difficult, abusive, disparaging of the organization, refuse to pay their bills, cause real or perceived harm to RAPS. Clients are encouraged to handle all issues they may have with RAPS confidentially and collaboratively directly and not through public forums.
22. Non-Disparaging: Client warrants and agrees that in exchange for a monetary discount, for free services or gift card or no-interest payment plan provided by RAPS to the Client, the receipt and sufficiency of which consideration is hereby acknowledged, Client shall not engage in any pattern of critical comments or conduct that involves the making or publishing of written or oral statements or remarks online or offline (including, without limitation, social media, online reviews or the repetition or distribution of derogatory rumors, allegations, negative reports or comments) which are disparaging, deleterious or damaging to the integrity, reputation or goodwill of RAPS, its employees or anyone affiliated with RAPS. For purposes of this section, the term “disparaging” includes, without limitation, comments or statements to the press, to RAPS’ employees or to any individual or entity with whom RAPS has a business relationship (including, without limitation, any vendor, supplier, volunteer, customer or distributor), or any public statement, that in each case is intended to, or can be reasonably expected to, materially damage RAPS or any of its members, officers, directors, employees, agents and volunteers.  Client agrees that RAPS, at its sole discretion, may determine whether the Client has breached their obligations under this Non-Disparaging covenant. If RAPS determines that Client is in breach of this Non-Disparaging covenant, Client agrees to immediately pay back to RAPS, within ten days of receiving notice from RAPS, the full monetary value for the entire amounts of any and all discounts, free services or free gift cards previously provided to or received by the Client from RAPS. Client agrees upon receipt of notice from RAPS to make immediate payment of all outstanding remaining amounts due under Client’s interest free payment plan (if any) provided by RAPS. 
23. Non-Discriminatory. RAPS does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, affordability, national origin (ancestry), disability, marital status or sexual orientation in any of its activities or operations. These activities include, but are not limited to, who receives a subsidy at the RAPS Animal Hospital. RAPS is committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, general public and clients.
24. Audio and Video Surveillance. Client agrees and consents that all public areas and exam rooms of RAPS Animal Hospital are under audio and video surveillance at all times and that the footage from the audio and video surveillance may be used at RAPS' sole discretion for training or educational purposes and for legal and liability verification purposes at the sole discretion of RAPS. Client agrees that there are no privacy expectations by the client for any interactions that occur at the RAPS Animal Hospital.
25. Indemnity. Client agrees to release, hold harmless, and forever discharge RAPS and any distributor or other licensee of RAPS, and each of their respective parent, subsidiary and affiliated companies, and each of their respective officers, directors, agents, representatives and employees (the “Released Parties”), from any and all claims, actions, damages, losses, liabilities, costs, expenses, injuries or causes of action whatsoever that in any way are caused by, arise out of or result from this Agreement, on any legal theory whatsoever (including, but not limited to, personal injury, rights of privacy and publicity, defamation, or false light), regardless of whether caused by the negligence or willful misconduct of the Released Parties (collectively, the "Released Claims"). Client will defend, indemnify and hold the Released Parties harmless from any and all such claims, actions, damages, losses, liabilities, costs, expenses, injuries or causes of action, as well as all those that in any way are caused by, arise out of or result from any breach or alleged breach by the client of any of the representations or warranties made by the client in this Agreement.
26. Remedies for Breach. It is understood that a breach of any of the covenants or provisions contained in this Agreement may cause RAPS to suffer loss or damage that could not be adequately compensated by monetary award or damages. RAPS will be entitled as a matter of right to seek an injunction or other equitable relief to prevent or cure any breach or threatened breach of this Agreement or to enforce specifically the terms and provisions hereof, and client agrees that RAPS will suffer irreparable harm as a result of a breach of any of the covenants or provisions contained herein, and consent to any preliminary or ex parte applications for such relief to any court of competent jurisdiction. Further, such right will be cumulative and be in addition to any other remedies which may be available to RAPS.
27. Notices. Any notices to be given by either party to the other will be sufficiently given if delivered personally or transmitted by facsimile, email or if sent by registered mail, postage prepaid, to the parties at their respective addresses provided to RAPS, or to any other addresses as the parties may notify to the other from time to time in writing. This notice will be deemed to have been given at the time of delivery, if delivered in person or transmitted by facsimile, or within three business days from the date of posting if mailed from Richmond, British Columbia.
28. Governing Law. This Agreement will be governed by and construed in accordance with the laws of the Province of British Columbia and the laws of Canada applicable therein, and the parties attorn to the exclusive jurisdiction of the courts of the Province of British Columbia and no other courts.
29. Severability. If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, it will be deemed not to affect or impair the validity of the remaining provisions hereof. For the purposes of this section, "provision" means any severable section, sentence, phrase or word which least alters the intent of the parties to this Agreement.
30. Modifications and Waivers. No modification or waiver of any of the provisions of this Agreement will be effective unless in writing and signed by the party consenting to the modification or waiver. No failure or delay by any party in exercising any right, power or privilege under this Agreement will operate as a waiver thereof, nor will any single or partial exercise of any right, power, or privilege hereunder.
31. Voluntary Acceptance. Client acknowledges and agree that this Agreement is executed and accepted by client voluntarily.
32. Perpetuity. Notwithstanding anything to the contrary in this Agreement, the obligations of the parties set forth in this Agreement shall be subject to each returning visit by client to the RAPS Animal Hospital and remain in effect without limitation as to time until client informs the RAPS Animal Hospital in writing at [email protected] that client is no longer a client of the RAPS Animal Hospital.
33. CHANGES. RAPS reserves the right to revise or change these conditions and rules at any time and without notice by posting updated text on the RAPS Animal Hospital website at www.rapsaniamlhospital.com. Clients are responsible for periodically visiting this site to view any changes. Clients are hereby deemed to accept any changes or updates to the RAPS VIP membership program. 

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