a. your violation of these terms or any additional rules or terms applicable to our services or the cards, including those set out on our website;
b. refusing to sign any necessary forms or grant permissions required by us to provide treatment to your pet;
c. fraud or misrepresentation in your dealings with us; or
d. inappropriate behavior (as determined by us) towards our staff or other clients.
a. gift cards will only be refunded to the original credit/debit card used for the purchase of the card;
b. in the event RAPS agrees to issue a refund at its sole discretion, the refund will only be for the original purchase price or the remaining available credit on the gift card
c. the benefit amount of a gift card which is the additional promotional value provided by RAPS for each $100 gift card purchased will be exempt from the refund
d. if you received a card as a gift and are not the original purchaser a refund will not be provided under any circumstance
a. Any external charges incurred by RAPS Animal Hospital from outside suppliers (examples such as tests that are unavailable at the RAPS Animal Hospital or external specialists);
b. Any products or materials (such as pharmaceuticals, pet foods, medications, and other products prescribed or advised for your pet);
c. Grooming services;
d. Interest free payment plans made available by us except as initial down payment for the interest free payment plans provided at RAPS Animal Hospital.
e. Elective services requiring payment by RAPS to third parties (example: external blood analysis, external x-ray reviews, external ultrasound specialists or other external medical consulting specialists);
Suite 205 - 13340 Smallwood Place
Richmond, BC V6V 1W8
Regional Animal Protection Society
Regional Animal Protection Society (RAPS) is a no-kill animal services agency that operates the City of Richmond BC shelter and what is now Canada's largest cat sanctuary.
Charitable Registration No. 89073 3777 RR0001
The RAPS Animal Hospital is a program of the Regional Animal Protection Society.
Regional Animal Protection Society is not overseen by Government or a Crown corporation and is in no way similar to provincial health authorities and their regional facilities.
Errors and Omissions: Please note that RAPS' website, services or offers may contain typographical errors or inaccuracies and may not be complete or current. RAPS reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice. Such errors, inaccuracies or omissions may relate to RAPS’ services, offers or educational materials or any other matter related to RAPS’s business and activities. RAPS does not undertake to update, modify or clarify information on its website, except as required by law or regulations.