Terms & Conditions
​RAPS Animal Hospital Gift Card Program

Last Revised: March 20, 2020
 
The RAPS Animal Hospital Program (“RAPS Program” or “reward(s)”) is a loyalty reward program that is operated by the Regional Animal Protection Society (“RAPS”) and our loyalty program provider, ACKROO Inc. The loyalty program operates only through participating Regional Animal Protection Society locations specific and restricted to the in-house medical services provided exclusively at the RAPS Animal Hospital (www.rapsanimalhospital.com). In using the RAPS Animal Hospital Program, you are agreeing to the Terms and Conditions of the RAPS Animal Hospital Program. The terms “reward(s)” and “gift card(s)” are used interchangeably in this document. Dollar amounts referenced are in Canadian Dollars (CAD) only.

How to Register for the Program:
You can purchase a RAPS Animal Hospital gift card (“gift card” also referred to as “card”) online at https://rapsanimalhospital.ackroo.net/en/. 

In the future, you may be able to purchase RAPS Animal Hospital gift cards at participating cardholder locations that are selling the cards (“cardholder” or “cardholder member”) and these terms and conditions will apply to physical gift cards in addition to the virtual online gift cards. Cards may also be purchased online. Cards cannot be purchased on location at the RAPS Animal Hospital. Once issued, RAPS Animal Hospital rewards will begin to accrue to that specific card once cardholder has loaded their gift card (“cardholder benefits”). However, a cardholder will not be able to redeem RAPS Animal Hospital rewards until the cardholder registers the card online.

Definition of Gift Card Value: a card purchased for ONE HUNDRED DOLLARS ($100.00) which also provides an additional benefit of TWENTY DOLLARS ($20.00) for a total value of ONE HUNDRED AND TWENTY DOLLARS ($120.00) that can be redeemed exclusively, with conditions, at the RAPS Animal Hospital. In addition, RAPS is offering each cardholder a VIP TWENTY-FIVE PERCENT (25%) discount on all in-house services at the RAPS Animal Hospital (you must sign up at www.rapsanimalhospital.com/vip-members.html; exclusions apply).  RAPS may change any of these promotions at any time to a different amount, or remove it altogether.

Terms and Conditions

1. To receive the card benefits a cardholder must complete a full RAPS Animal Hospital client registration form and become a client of RAPS Animal Hospital.
2. RAPS, at its sole discretion, and in RAPS' best judgement, may refuse to accept you as a client of the RAPS Animal Hospital without any liability to RAPS.
3. RAPS reserves the right, at its sole discretion, to refuse any person services at the RAPS Animal Hospital, even if the person has purchased a RAPS Animal Hospital gift card.
4. Being a client of the RAPS Animal Hospital is a privilege offered by RAPS and not a given right of any person.
5. RAPS reserves the right, at its sole discretion, to revoke the cardholder privileges of any person without liability to RAPS.
6. As the cardholder, you agree to have all your animal's medical files assigned to the RAPS Animal Hospital and confirm you are a legal agent of the pet(s) in your care. You certify that you are over 18 years of age and that you have the authorization to treat the pet in your care. 
7. RAPS reserves the right at RAPS’ sole discretion to determine which other promotional offers can and cannot be combined with the cardholder benefits and/or gift card redemption.
8. The cardholder benefits are strictly for internal onsite RAPS Animal Hospital services only. RAPS reserves the right at its sole discretion to determine what services are included or excluded as part of the benefits to the cardholder and that these services and benefits may change over time.
   1. Example of inclusions for the benefits: 
      1. Veterinarians and other staff hourly rate charges for providing care to your animal. 
      2. Diagnostics conducted solely in the RAPS Animal Hospital without requiring the additional cost of assistance from outside vendors or suppliers.
      3. On a case-by-case basis based on the cost RAPS must incur in the treatment of your pet, to be decided at the sole discretion of RAPS.
   2. Example of exclusions of the benefits are: 
      1. Any external charges incurred by RAPS Animal Hospital from outside suppliers are not included (examples such as tests that are unavailable at the RAPS Animal Hospital, external specialists or outside. 
      2. Any products or materials (such as pharmaceuticals, pet foods, medications, and other products prescribed or advised for your pet). 
      3. Grooming services. 
      4. Elective services requiring payment by RAPS to third parties (example: external blood analysis, external x-ray reviews, external ultrasound specialists or other external medical consulting specialists). 

1. Cardholder honours are a privilege, not a right, provided by RAPS to individuals on a case-by-case basis at the sole discretion of RAPS. RAPS may change the rules for cardholder benefits at any time, without liability to you, without prior notice to you, and at the sole discretion of RAPS. 
2. Cardholder membership is subject to these rules or additional rules listed on the RAPS website and it is your sole responsibility to read these rules and abide by its regulations.
3. You agree to inform RAPS immediately of any unauthorized use of your cardholder benefits that comes to your attention. We may suspend or terminate your cardholder benefits account if it appears to us that you are, or your account, has been used, in breach of these terms (including by providing false registration details or other misuses of the cardholder benefits program). 
4. You agree that you will not attempt to interfere or hamper, in any way, with the proper operations of the RAPS Animal Hospital. 
5. RAPS reserves the sole right to refuse anyone service at the RAPS Animal Hospital for poor or inappropriate behaviour towards staff or other clients, or for criticism of RAPS online. 
6. Membership in the RAPS Animal Hospital cardholder program is open to all residents of Canada who are 18 years of age or older. 
7. Only one membership at the RAPS Animal Hospital is available per customer. Membership is not transferable. 
8. All cardholder members must provide personal information as requested in the enrollment form. You agree that RAPS may communicate with you via all available online and offline communication tools, including via the postal system, email and via social media. 
9. Cardholders must advise RAPS of any change in their contact information or email address or telephone number to keep their benefits effective.
10. Cardholder benefits are strictly for use at the RAPS Animal Hospital and cannot be used for any reason at the City Animal Shelter, the RAPS Cat Sanctuary, RAPS Thrift Stores, MyVetStore or for any transaction outside the RAPS Animal Hospital. 
11. Subject to applicable laws, RAPS may, at our discretion, cancel, modify, restrict, extend or terminate the RAPS cardholder program at any time without prior notice to you.
12. In case of suspected fraud, misrepresentation, abuse, or violation of the rules, RAPS reserves the sole discretion and right to take appropriate administrative and/or legal action, including the termination of your RAPS cardholder program participation.
13. By entering your mailing address and/or e-mail address and/or phone number and/or cell phone number on the enrollment form, you agree to receive emails, text messages (standard message and data rates may apply), or similar electronic account messages about events and promotions from RAPS. You can withdraw your consent at any time and relinquish your cardholder membership by calling, mailing or e-mailing the RAPS Animal Hospital.
14. The RAPS cardholder program is subject to all applicable laws and regulations and is void where prohibited by law.
15. You must sign all RAPS Animal Hospital admission and consent forms before using the gift cards.
16. All interpretations of RAPS cardholder program terms and conditions shall be at RAPS' sole discretion and interpreted to the benefit of RAPS.
17. RAPS' failure to exercise or enforce any right or provision of these rules shall not constitute a waiver of such right or provision.
18. To enjoy the benefits of a gift card discount, cardholders must be present at time of purchase, must identify themselves as a cardholder requesting to use the gift card at time of check-in at the RAPS Animal Hospital and agree that  cardholder benefits used in conjunction with any other discount or benefit offer provided by the RAPS Animal Hospital is at the sole discretion of RAPS.
19. You agree to follow all the rules and regulations for proper conduct at the RAPS Animal Hospital. This includes proper animal conduct where dogs must be leashed, loud or aggressive dogs must be muzzled, and cats must be caged. You are solely responsible for the behaviours and actions of your animals while under your supervision in the reception area, the waiting rooms and common areas.
20. Cardholders agree to be respectful at all times to RAPS Animal Hospital staff and volunteers.
21. Electronic Surveillance (Media) Waiver - With your permission and approval, you recognize and agree that RAPS sometimes takes video or pictures of Hospital guests and procedures on animals for educational purposes and to demonstrate the capabilities of the RAPS Animal Hospital and to garner good will from the public. The RAPS Hospital premises are under twenty-four video, audio and recording surveillance. By signing the admission agreement, Clients authorize any images or video footage taken of themselves and their animal(s), in whole or in part, individually or in conjunction with other images and video footage, to be displayed by RAPS on all of RAPS’ official channels, in the hospital and to be used for media purposes including promotional presentations and marketing campaigns, including social media sites, media sites, print and electronic mediums without any further authorization from the Client beyond the signed admission agreement. RAPS will use the information without identifying Clients or animals unless provided consent by the Client to do so. The Client agrees that all captured video and recordings can and will be used, at RAPS’ sole discretion, in any conflict resolution or legal proceedings related to their hospital visit. The Client waives rights to privacy and compensation, which they may have in connection with such use of their likeness, including rights to written copy that may or will be created in connection with video production, editing and promotion therewith. The Client agrees that RAPS may use these images or video files to promote hospital procedures, practices and to inform the public about RAPS and the RAPS Animal Hospital. Please contact admin@rapsbc.com if you have any questions.
22. The gift card value offered is twenty dollars for the payment of $100 cash by the cardholder for in-house RAPS Animal Hospital services subject to RAPS’ terms and conditions. The additional $20 is a “benefit” and the benefit, will expire December 31st 2022.
23. The RAPS Animal Hospital Card is not a credit card or debit card but merely a RAPS Animal Hospital rewards accumulation card. The RAPS Animal Hospital Card is the property of the Regional Animal Protection Society and it may be revoked at any time by the Regional Animal Protection Society in its sole discretion. Regional Animal Protection Society reserves the right to cancel the card of any member (revoking all accumulated cash rewards) should a cardholder not follow/or abuses the Program and/or its Terms and Conditions.
24. Only individuals may become cardholders of the program (corporations, businesses, or partnerships cannot become a Cardholder nor anyone other than an individual). It will be at the sole discretion of the Regional Animal Protection Society if anyone other than an individual can obtain an account as a “registered entity” (i.e. a business, partnership or corporation). Cardholders are responsible for notifying the Regional Animal Protection Society of any changes in their member profile information such as mailing addresses, telephone numbers, and e-mail addresses. Any failure to notify the Regional Animal Protection Society of any such changes shall be held at the responsibility of the Cardholder. Regional Animal Protection Society shall not be held liable for misdirected communication such as mail, telephone or email communications, or any consequences resulting from a Cardholder not updating their contact information.

RAPS Animal Hospital Offer

The RAPS Animal Hospital Offer is not an accumulated rewards program.

RAPS is offering $120 worth of RAPS Animal Hospital in-house services only for every $100 “cash” gift card purchase (subject to terms and conditions). The “Redemption Benefit” is $20 of RAPS Animal Hospital in-house services (subject to terms and conditions). RAPS reserves the right to limit, at any time, the number of cards and benefits that can be obtained by any individual cardholder or the total number of card holders. A maximum of $1,500 of gift card balance (combined purchase amount and benefit amount) may be redeemed per transaction, per cardholder, where a “transaction” is defined by RAPS.

In all instances where RAPS may be held liable to the cardholder, RAPS will never be more financially liable to cardholder more than the cash amount paid by the cardholder remaining as credit amount on the card of the cardholder. RAPS is not liable, at any time or for any reason, to the cardholder, for the Redemption Benefit amount.

RAPS at its sole discretion may extend the Redemption Benefit beyond the per transaction maximum on an individual customer basis.
RAPS at its sole discretion may offer membership to our VIP program to cardholders.  RAPS at its sole discretion may revoke VIP membership from any cardholder (in accordance with applicable laws and regulations). Please see www.rapsanimalhospital.com/vip-members.html for VIP rules and guidelines.
 
Customers are required to present their RAPS Animal Hospital gift card upon check-in and before the final transaction payment is taken by the receptionist. 

RAPS Animal Hospital cardholder benefits will be awarded in accordance with the Cardholder Schedule posted on the Regional Animal Protection Society website for the RAPS Animal Hospital and/or the Ackroo RAPS Portal (in the case of any difference between the set reward schedule posted on the Regional Animal Protection Society website for the RAPS Animal Hospital (www.rapsanimalhospital.com) and reward schedules published elsewhere, the reward schedule posted on the www.rapsanimalhospital.com website shall be taken as accurate. In the case of purchased services or merchandise RAPS Animal Hospital cardholder rewards will be deducted from the Animal Hospital in-house services in accordance with applicable laws and regulations and is void where prohibited by law. 

RAPS Animal Hospital cardholder rewards issued on a transaction will be shown on the invoiced receipt issued at the time of purchase. In the event of communication loss with the server that records the accrual of RAPS Animal Hospital cardholder benefits, a customer’s account will either be awarded or deducted automatically when the system regains communication with the server and the new balance will be printed on the next customer receipt.

A cardholder's RAPS Animal Hospital account will also be accessible online from the cardholder portal by visiting https://rapsanimalhospital.ackroo.net/en/balances which a cardholder may access by using the cardholder's unique password. In the event of a discrepancy between the RAPS Animal Hospital rewards issuance and/or balance on a receipt and/or those posted online and/or as contained in Ackroo Inc’s internal database, the information appearing in Ackroo Inc’s database will be taken as accurate. The information appearing online is initially generated from point of sale computer transactions as they occur at RAPS Animal Hospital location and for this reason, the information appearing online may not accurately reflect data contained on Ackroo’s internal database.

Cardholder recognizes and approves that RAPS staff will access their Ackroo accounts, on an as needed basis, to deduct the amounts required to make payments towards the cardholders outstanding balnce at the RAPS Animal Hospital.
 
If a RAPS Animal Hospital program cardholder has an issue or feels there is a discrepancy with the value of RAPS Animal Hospital cardholder Card on a particular transaction, the cardholder has 30 days from the date of the transaction on their receipt to contact Regional Animal Protection Society and report on the matter; after 30 days from the date of a respective transaction, any respective amount of RAPS Animal Hospital cardholder appearing in relation to that transaction in Ackroo Inc’s database that has not been questioned by a program cardholder will be deemed not to be contested and no adjustments will be made. If it’s discovered that RAPS Animal Hospital cardholder’s amounts were not properly issued or redeemed, the Regional Animal Protection Society, in its sole discretion reserves the right to make any adjustments to the RAPS Animal Hospital cardholder’s amounts to correct any discrepancies.

RAPS Animal Hospital cardholder privileges are for in-house services only. As a result, there are no returns or exchanges provided through this rewards program. All services at RAPS Animal Hospital, paid for by utilizing cardholder’s account, are final and cannot be applied towards interest free payment plans except as initial down payment for the interest free payment plans provided at RAPS Animal Hospital.
Definition of Purchase Amount: Original amount paid by the cardholder for the purchase of the gift card.

Definition of Redemption Benefit Amount: Additional amount awarded to cardholder as per promotion.

If there is no activity on a cardholder’s account for 24 consecutive calendar months, the Regional Animal Protection Societyreserves the right to terminate the Redemption Benefit Amount account and provide a refund for the remaining outstanding balance of the purchased amount of $100 (and not the Redemption Benefit Amount of $20). RAPS reserves the right after 24 months to eliminate any outstanding liabilities to RAPS, at RAPS’ sole discretion, for unused Redemption Benefit Amounts in the cardholder’s account, by refunding the actual outstanding amounts paid for by the cardholder. In this way, RAPS will be abiding by applicable law in providing a refund for out of pocket charges to the cardholder in purchasing the card but RAPS will not be liable for the Benefit Amount offered through the rewards program.

Twenty Four (24) months from original date of purchase, all Redemption Benefit Amounts will expire, either automatically, or manually by RAPS.
No other credit of any kind will be given to the cardholder. 

RAPS has the sole discretion and right to limit this cardholder program. Initially, a maximum of 10,000 total number of cardholders will be allowed, although this may be extended or limited by RAPS.

Regional Animal Protection Society may from time to time offer extra RAPS Animal Hospital rewards on selected in-store merchandise and/or services. In these cases, the amount of extra RAPS Animal Hospital rewards advertised in-store will be awarded in addition to the base amount awarded pursuant to rewards schedule posted on the Regional Animal Protection Society website (in the case of any difference between the rewards schedule posted on the Regional Animal Protection Societywebsite and reward schedules posted elsewhere, the Regional Animal Protection Society website shall be taken as accurate). Items that are made eligible for earning extra RAPS Animal Hospital rewards pursuant to the rewards schedule are subject to a limited purchase of one item per visit/transaction unless otherwise stated.

How to Redeem RAPS Animal Hospital Gift Cards

RAPS Animal Hospital gift cards are redeemable, pursuant to the terms contained in these Terms and Conditions.
As per applicable tax legislation, GST, PST, HST, and any other taxes are calculated and payable by the Cardholder on the full amount of the purchase price.

To redeem, RAPS Animal Hospital gift cards, the card must be registered online. Additionally, to redeem RAPS Animal Hospitalgift cards, a cardholder must present their registered card or virtual card at the time of redemption. At that time, the cardholder’s RAPS Animal Hospital gift card balance will be reduced by the amount of RAPS Animal Hospital charges being billed up to what is available on the card, not to exceed $1,200 per transaction, as definied at the sole discretion of RAPS. RAPS Animal Hospital gift cards can be redeemed in any amount, granted the required amount of RAPS Animal Hospital rewards exists in the cardholder's account prior to a purchase/redemption taking place. RAPS Animal Hospital gift cards can only be redeemed by the Cardholder who is the registered Cardholder of the account holding the RAPS Animal Hospital card. 

Regional Animal Protection Society will not be held liable for any unauthorized purchases/redemptions made by anyone other than the registered cardholder. Redemption of RAPS Animal Hospital gift cards can only take place if the RAPS Animal Hospital rewards server (operated by Ackroo Canada Inc., or Ackroo) is fully operational and the cardholder has an account that is in good standings with the program.

The Regional Animal Protection Society may add or delete products and services eligible for RAPS Animal Hospital redemption at any time without notice. In addition, the Regional Animal Protection Society may substitute products and services eligible for redemption with those of equal or greater value at its discretion.

RAPS Animal Hospital Redemption Benefit have no value except as applied towards the purchase of in-house services (and not goods) offered for sale at the RAPS Animal Hospital. Nor are they exchangeable for cash and cannot be used to make a card payment. RAPS Animal Hospital Redemption Benefit cannot be sold or purchased and are void if sold for cash or any other consideration.

By redeeming their RAPS Animal Hospital Redemption Benefit, the cardholder shall at that time be deemed to have automatically released the Regional Animal Protection Society from any and all liabilities and/or claims regarding the redemption and the use of the reward and any loss or damage caused by goods and services supplied as a reward.

General Terms and Conditions

The maximum liability of RAPS to the cardholder is the cost they paid for the gift card(s) less any amount redeemed to date.

The RAPS Animal Hospital program will terminate at 23:59:59 (local time) on December 31, 2021 (the “Termination Date”) and all RAPS Animal Hospital Benefit Amounts will expire 24 months from date of purchase, if not redeemed prior to that time. RAPS is not liable to the cardholder for any expired benefit amount.  The Regional Animal Protection Society at its sole discretion reserves the right to extend the program beyond the Termination Date, or terminate the program at any time prior to the Termination Date, by posting a revised set of Terms and Conditions on its website and/or the Ackroo RAPS Portal, and once posted the revised “Termination Date” as contained in the posted new set of Terms and Conditions shall immediately apply. The Regional Animal Protection Society may make changes to these Terms and Conditions, the RAPS Animal Hospital program or any program procedures at any time by posting a revised RAPS Animal Hospital program Terms and Conditions on its website, and once posted the revised set of Terms and Conditions shall immediately apply.

If circumstances beyond Regional Animal Protection Society or Ackroo Canada Inc.’s control affect Regional Animal Protection Society’s or Ackroo Canada Inc.’s ability to operate the RAPS Animal Hospital program, the program may be suspended or terminated without notice, and Regional Animal Protection Society may restrict or alter any aspect of the RAPS Animal Hospitalprogram without notice at any time at its sole unfettered discretion. In the event any of the foregoing occurs Regional Animal Protection Society and Ackroo Canada Inc. will have no liability whatsoever to any RAPS Animal Hospital program cardholder as a result thereof. Regional Animal Protection Society and Ackroo Canada Inc. shall be automatically released from all claims by program cardholders in respect of any cardholder's suspension, termination, or any forfeiture of RAPS Animal Hospital rewards, or in respect of any modification, suspension or termination of the program.

Regional Animal Protection Society is not responsible for any errors or omissions of any kind, whether in these Terms and Conditions or as the result of any mechanical or technological failure or whether as the result of any human error whether by Regional Animal Protection Society, its employees or licenses, Ackroo Canada Inc, its employees or by any other person.

Regional Animal Protection Society at any time may make enhancements or changes to the RAPS Animal Hospital program. Any revisions to these Terms and Conditions will be posted to the Regional Animal Protection Society website and will then serve as an official amendment once posted.

Failure to comply with any of the Terms and Conditions laid out or any violation, fraud, theft or abuse of the RAPS Animal Hospital program in any way may result in forfeiture of all RAPS Animal Hospital rewards and possible suspension and/or cancellation a cardholder's RAPS Animal Hospital account without compensation, all the foregoing is at the sole discretion of Regional Animal Protection Society and all without notice to the cardholder/registered cardholder.

Termination: Client agrees that RAPS may terminate your gift card account at any time, at the sole discretion of RAPS. Being a client of the RAPS Animal Hospital is a privilege and not a right. RAPS may deny service to a client, at RAPS’ sole discretion, but not limited to the following reasons:, where a client  is unreasonable, unruly, unable to control their animal, is rude or abrasive towards staff, does not listen to medical advice and treatments, is unwilling to sign any of the client forms for admittance or treatment, if the client criticizes RAPS or RAPS Animal Hospital on line, if the client refuses to pay, or for any other reason except for which do not abrogate the federal laws of Canada or the Province of British Columbia.

Refund: If a client is denied service at RAPS Animal Hospital, RAPS will refund the client the remaining amounts in their account, after deducting amounts for services rendered, paid by the client for the gift card, within thirty days of client being denied service.

Privacy: Most of the information provided by cardholders through the online registration form will constitute personal information, as that term is defined under the Personal Information and Protection of Electronic Documents Act ("PIPEDA"). Examples include your name, gender, postal address, and email address. While the Regional Animal Protection Society and Ackroo Canada Inc. are collecting such personal information for purposes of administering the RAPS Animal Hospital program, this information may also be used by the Regional Animal Protection Society for marketing purposes or to notify cardholders of special promotional offers unless you choose to opt-out of receiving promotional material.
Cardholders in the RAPS Animal Hospital Program can choose not to opt into the Regional Animal Protection Society’s marketing database or to be contacted for promotional reasons by selecting the appropriate response during the online registration process and/or informing us at admin@rapsbc.com. Any online registration received without the exclusion check-off boxes checked off, will be deemed to have consented to the use of their personal information for the purposes described above. The Regional Animal Protection Society assumes no responsibility or liability in the event that a cardholder's personal information is accessed unlawfully/without authorization by a third party due to the cardholder not taking the necessary steps to ensure their information is secure (i.e. a lost or stolen password, dissemination of a password in a public sphere, etc.).

Limitation of Liability: NEITHER PARTY TO THIS AGREEMENT OR ITS RESPECTIVE AGENTS, SUPPLIERS, AND SUBCONTRACTORS WILL BE LIABLE UNDER THIS AGREEMENT FOR LOST REVENUES OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, EVEN IF THE PARTY KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES WERE POSSIBLE. NEITHER PARTY MAY BE HELD LIABLE UNDER THIS AGREEMENT FOR MORE THAN THE AMOUNT PAID BY CARDHOLDER TO RAPS HEREUNDER. These limitations of liability apply to the fullest extent permitted by applicable law but do not apply to breaches of confidentiality obligations, violations of a Party’s intellectual property rights by the other Party, or indemnification obligations.
​
Intellectual Property Rights: Except as expressly set forth herein, this Agreement does not grant either Party any rights, implied or otherwise, to the other’s content or intellectual property. RAPS shall own all right, title and interest in and to any data entered into the Services by an end user.

Indemnification: Cardholder will indemnify, defend, and hold harmless RAPS and its Affiliates from and against all liabilities, damages, and costs (including settlement costs and reasonable attorneys’ fees) arising out of a third party claim regarding cardholder’s use of the gift card (including claims of breach of privacy) or material breach of this Agreement.

Miscellaneous:

​Trademarks: RAPS retains all right, title, and interest in and to its trademarks, service marks, and trade names worldwide. Cardholder may only use RAPS trademarks, service marks, and trade names with the express permission of RAPS.

Notices: Unless specified otherwise herein, (a) all notices must be in writing and addressed to the attention of the other Party’s legal department and primary point of contact and (b) notice will be deemed given: (i) when verified by written receipt if sent by personal courier, overnight courier, or when received if sent by mail without verification of receipt; or (ii) when verified by automated receipt or electronic logs if sent by facsimile or email.

Force Majeure: Neither Party will be liable for inadequate performance to the extent caused by a condition (i.e. natural disaster, act of war or terrorism, riot, labor condition, governmental action, or internet disturbance) that was beyond the Party’s reasonable control.

Severability: If any provision of this Agreement is found unenforceable, the balance of the Agreement will remain in full force.

Governing Law: This Agreement is governed by the laws of the Province of British Columbia. The Parties attorn to the exclusive jurisdiction of the federal and provincial courts in the Province of British Columbia over any matters arising out of this Agreement.

​Entire Agreement: This Agreement, and all documents referenced herein, is the Parties’ entire agreement relating to its subject matter, the “gift card” and supersede any prior or contemporaneous agreements. This Agreement does not affect or supersede any other agreements signed by the client for treatment at RAPS Animal Hospital.