TERMS AND CONDITIONS: RAPS ANIMAL HOSPITAL GIFT CARD PROGRAM
Last Revised: March 20, 2020
The RAPS Animal Hospital Program (“RAPS Program” or “reward(s)”) is a rewards program that is operated by the Regional Animal Protection Society (“RAPS” “us” or “we”). The rewards program operates only through participating Regional Animal Protection Society locations specific and restricted to the in-house medical services provided exclusively at the RAPS Animal Hospital (www.rapsanimalhospital.com). In using the RAPS Animal Hospital Program, you (referenced herein as “you” the “cardholder” or the “member”) are agreeing to these terms and conditions set out herein (the “terms”).
We reserve the right in our sole discretion to modify these terms, or any part thereof, at any time, on seven (7) days prior notice by posting the same online at the following address https://www.rapsanimalhospital.com/gift-card-program-terms.html.
A. How to Purchase a Gift Card
You can purchase a RAPS Animal Hospital gift card (a “gift card” or “reward card”) online at https://rapsanimalhospital.ackroo.net/en/. Cards may be purchased for the sum of ONE HUNDRED DOLLARS ($100.00) (the “purchase price”).
Gift cards are only refundable under the circumstances set out in section 3 and 4 of the Terms and Conditions below and in no other circumstances.
There are no returns or exchanges on services or materials purchased using a reward card, bonus card, or additional cardholder benefits (as the latter two terms are defined below) and all sales using a reward card, bonus card, or additional cardholder benefits are final.
Cards cannot be purchased on location at the RAPS Animal Hospital. In the future, you may be able to purchase RAPS Animal Hospital gift cards at participating cardholder locations that are selling the cards and these terms and conditions will apply to physical gift cards in addition to the virtual online gift cards.
B. Registering a Gift Card
In order to use the a gift card or take advantage of the benefits associated with the card, including the additional cardholder benefits, you must register the card online following the process set out at: www.rapsanimalhospital.com/vip-members.html. Individuals who are not residents of Canada or below the age of 19 may not register for a card or take advantage of the additional cardholder benefits set out below.
C. Bonus Card
Upon registering for a gift card you will, at no additional charge, receive a second card that provides a benefit of TWENTY DOLLARS ($20.00) (the “bonus card”) for a total value of ONE HUNDRED AND TWENTY DOLLARS ($120.00)) that can be redeemed exclusively, pursuant to the terms below, at the RAPS Animal Hospital. If not used, the bonus card will expire on the date that is two (2) years after the date the card is activated. The bonus card is not refundable under any circumstances.
Individuals may not redeem a $20 bonus card until the corresponding $100 gift card as a result of which the bonus card was provided to them has been fully redeemed in accordance with these terms. If any amount on the corresponding $100 gift card is refunded pursuant to section 3 of the terms below, the bonus card will automatically expire and may not be used.
You may view the remaining balance and additional cardholder benefits applicable to a gift card online by visiting https://rapsanimalhospital.ackroo.net/en/balances.
D. Additional Cardholder Benefits
Members who have registered their gift card online may qualify for bonuses, discounts and rewards (“additional cardholder benefits”) as further set out at www.rapsanimalhospital.com/vip-members.html (the “bonus page”). Additional cardholder benefits are only valid for the period set out at the bonus page, and may be changed or terminated by us at any time by updating the bonus page. In order to take advantage of such additional cardholder benefits members must own a gift card in good standing that has not expired or otherwise been cancelled by us.
RAPS reserves the right at its sole discretion to determine what bonuses, discounts and rewards form part of the additional cardholder benefits and these bonuses, discounts and rewards may be changed by us at any time without notice to you by updating the bonus page, accessible at www.rapsanimalhospital.com/vip-members.html.
a. your violation of these terms or any additional rules or terms applicable to our services or the cards, including those set out on our website;
b. refusing to sign any necessary forms or grant permissions required by us to provide treatment to your pet;
c. fraud or misrepresentation in your dealings with us; or
d. inappropriate behavior (as determined by us) towards our staff or other clients.
a. gift cards will only be refunded to the original credit/debit card used for the purchase of the card;
b. in the event RAPS agrees to issue a refund at its sole discretion, the refund will only be for the original purchase price or the remaining available credit on the gift card
c. the benefit amount of a gift card which is the additional promotional value provided by RAPS for each $100 gift card purchased will be exempt from the refund
d. if you received a card as a gift and are not the original purchaser a refund will not be provided under any circumstance
i. Any external charges incurred by RAPS Animal Hospital from outside suppliers (examples such as tests that are unavailable at the RAPS Animal Hospital or external specialists);
ii. Any products or materials (such as pharmaceuticals, pet foods, medications, and other products prescribed or advised for your pet);
iii. Grooming services;
iv. interest free payment plans made available by us except as initial down payment for the interest free payment plans provided at RAPS Animal Hospital.
v. Elective services requiring payment by RAPS to third parties (example: external blood analysis, external x-ray reviews, external ultrasound specialists or other external medical consulting specialists);
Suite 205 - 13340 Smallwood Place
Richmond, BC V6V 1W8
Regional Animal Protection Society
Regional Animal Protection Society (RAPS) is a no-kill animal services agency that operates the City of Richmond BC shelter and what is now Canada's largest cat sanctuary.
Charitable Registration No. 89073 3777 RR0001
The RAPS Animal Hospital is a program of the Regional Animal Protection Society.
Regional Animal Protection Society is not overseen by Government or a Crown corporation and is in no way similar to provincial health authorities and their regional facilities.
Errors and Omissions: Please note that RAPS' website, services or offers may contain typographical errors or inaccuracies and may not be complete or current. RAPS reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice. Such errors, inaccuracies or omissions may relate to RAPS’ services, offers or educational materials or any other matter related to RAPS’s business and activities. RAPS does not undertake to update, modify or clarify information on its website, except as required by law or regulations.